Overtime and Absence costs Queensland Corrective Services $35m - what about your business?

Queensland Corrective Services Minister Joe Francis has raised concerns over “unacceptable” levels of sick leave, overtime and workers compensation amongst prison officers - with overtime and personal leave costing the state close to $35m last year*. 

Organisations need to establish an effective means of measuring and monitoring employee attendance and overtime, particularly across the Public Sector where they are under constant pressure to manage their wage bill more effectively.

Mitrefinch are currently assisting a number of Government and state agencies with their absence and attendance reporting needs, arming them with the information they need to optimise their workforce and eliminate costly overtime and contract labour.

With this information on hand, department heads and managers can quickly identify; how often a worker is absent, how much working time has been lost, if there is a particular pattern forming, and where absenteeism occurs the most (i.e. within a particular department, team). 

An automated Time and Attendance System is a powerful Workforce Management tool designed to accurately analyse employee attendance information and the associated costs. 

By recording unplanned absences and leave, a Time and Attendance System can generate a complete Absence Profile for an individual employee, group of employees, or department, for further analysis. As well as identifying how absence impacts the organisation's overall productivity. 

To help alleviate the problems associated with unplanned absence, in-built employee scheduling and rostering capabilities can help management to plan work schedules and shift cover according to available resources, skill sets, and pre-defined budgets. 

For more information on absence management, attendance recording and time tracking solutions contact the Mitrefinch team today.

* Source: HC Online

Employees crying sick after Anzac Day to cost Aussie Business at least $36 million

The NSW Business Chamber predicts that about 173,000 Australians will pull a "well-known and obvious scam" by taking this Friday off after the Anzac Day holiday. 

Australia celebrates Anzac Day on Thursday April 25th

"It's amazing how many people get 'sick' on a Friday after a public holiday so they can create a long weekend," CEO Stephen Cartwright said in a statement on Friday. His advice to employees who want some extra time off is to plan ahead and talk to their supervisor or manager about booking annual leave*.


In dealing with unplanned absence, it is important for organisations to establish an absenteeism policy and make all employees aware of its content. A company can also gain significant insight into their operation by examining their workforce’s attendance and absenteeism information. 

If the business is small in size they may be able to track employee absenteeism manually. For larger companies this may not be an option, therefore they need to ensure that they implement a time and attendance tracking system that can: 

• Keep an accurate count of individual employee absences 
• Tabulate all employee absenteeism totals 
• Calculate the financial impact that these absences have on the business 
• Detect patterns where absences are particularly high 
• Differentiate between various types of absences 

The Mitrefinch Time and Attendance system can report on an unlimited number of absence codes. Each code represents a type of absence such as annual leave, personal day, sick certified, sick uncertified and bereavement, amongst others.

In addition, managers can keep a check on the percentage of absenteeism by employee, site, location, department and company on a whole, and then determine if an employee is above or below a plant or department average of absenteeism – and take appropriate action. 

The Mitrefinch Time and Attendance system includes a host of other features to assist with absence management and holiday planning including Leave Slots and Self Service tools. 

Leave Slots enable you to limit the number of staff that can book leave on a particular day, ensuring you have the right staffing levels to meet customer or production demands. Web-based Self Service tools make it easy for employees to view their leave balances and book time off, while supervisors can quickly approve or deny requests. 

Continue to our website to find out more information about automated time and attendance systems and absence management. 

*Read the full article on news.com.au

A sign of the times: Rise of Workaholics Anonymous

In this "always-on" society and with smartphone use going through the roof, is it really any wonder that we are breeding a nation of Workaholics?

After widespread success in the US, Workaholics Anonymous has made its way to Australian shores reports The Age Newspaper.

Workaholics Anonymous is a support group in the same vein as its more well-known namesake Alcoholics Anonymous (AA), with groups now up and running in Brisbane, Sydney, Canberra, Melbourne and Adelaide. 

A recent study found people are more likely to experience burnout when they are exposed to continuous stress, long hours, increased workload and a feeling that they have no other work alternative. 

While WorkCover’s 2011-2015 Occupational Disease and Wellbeing Strategy, also reported that the number of claims for occupational diseases in NSW is increasing – with more than 17,000 claims for mental disorders such as work-related stress, anxiety and depression between 2007 and 2010. 

Organisational and industrial psychologist Dr Tim Hill said those with high ambition but a lack of stress management skills are at the highest risk for burnout. 

“If you’ve got a new hire who has a real need to prove themselves in a position that has a relative degree of difficulty, desire to prove themselves can turn into a compulsion – they may lose work/life balance, neglecting their needs if they have obvious behavioural changes, something like depersonalisation can be a strong indicator they’re on their way to burnout.”

Dr Hill also pointed to workplace bullying as a leading cause of workplace stress and burnout saying bullying often flies under the radar and workers sometimes feel reluctant to report it.

Employers are urged to look out for warning signs such as; a rise in absenteeism, increased workplace conflict and cynicism, isolation or detachment from others in the workplace.

An automated time and attendance software system can monitor and track employees’ working hours as well as unplanned absence and leave. By recording absences, a time and attendance software system builds a complete Employee Absence Profile which can be viewed on a weekly, monthly, or annual basis. While a Group Absence Profile allows you to analyse absence for a specific team, department or site.

By measuring the work absences of individual employees a time and attendance software system can identify how these absences impact the organisation’s overall productivity, while real-time reporting allows supervisors and managers to quickly identify potential problem areas and address issues before they get out of hand.

To find out more about how improved Workforce Manangement and Time and Attendance Tracking can help you monitor your employee's work patterns visit Mitrefinch online

Sources: 

Human Capital Online 
The Age - Workaholics down tools to get their lives back  

Check out our other work stress-related blog posts: 

Excessive Overtime may be linked to Depression
Preventable job stress costs economy $730 million annually

Positive relationships and better work/lifebalance 'key to job fulfilment' 

Up to 173,000 Aussies planning a sick day today - things may be a little quiet around your workplace!

Aussie Aussie Aussie, Oi Oi Oi!

With Australia Day falling on Saturday this year, Monday is regarded as a public holiday. And as a result the NSW Business Chamber, warns that this Friday (today!) employers will encounter some additional 173,000 sick days, at a cost of $36 million, as many employees plan on enjoying  an unofficial extra long weekend.

As reported on HC Online, the peak business body advises employers to take a tough stance on the act of “chucking a sickie”, and communicate that such unplanned absence can have a detrimental effect on productivity. 

“It's amazing how many people get 'sick' the day before a long weekend, but it's an obvious stunt that only serves to damage personal reputations and morale in the workplace," CEO Stephen Cartwright said.

Employers are encouraged to communicate a willingness to approve leave requests either side of the long weekend where possible, he said, as this can greatly reduce ‘sickies’ taken. 

Generally when employees are aware of their annual leave entitlement and if they have a substantial number of days stockpiled, they will be more likely to use this rather than feeling like they need to use a sick day instead.

An automated time and attendance management system, with EmployeeSelf Service (ESS) functionality empowers your staff to check their own leave records and entitlements, and request/book leave online without having to converse with their supervisor or HR.

In addition, by maintaining a central repository of all employee leave records, a time and attendance management system monitors and record patterns of absenteeism, sick leave, and productivity, enabling you to identify any particular patterns or sudden unexplained changes.

A time and attendance solution can also help you to effectively manage your organisation’s leave and holiday planning processes by:

• Calculating leave eligibility based on an employee’s hours worked and hire date
• Generating real time absence management and vacation planning reports
• Creating work schedules that take in account employees on leave, thus ensuring you have sufficient cover to meet customer or project demands and deadlines

So if you want to enjoy your Australia Day festivities without having to worry about the effects of unplanned absence, contact Mitrefinch on 1300 884 831 or visit www.mitrefinch.com.au to find out more about effective Absence Management and Time and AttendanceTracking.

Source: HC Online

Melbourne Cup: the Race that can grind Business to a halt

With the Melbourne Cup day just a few days away, many employees across NSW are busy planning Cup day lunches and office sweep stakes.

However legal experts are advising employers to have all the right policies in place before “the race that stops a nation” to avoid getting caught up in any scandals.

Speaking to mX Sydney, Joydeep Hor, managing principal, at People + Culture Strategies, explains that it doesn't matter whether you decide to have a half-day or not: you need to set expectations for all staff so there's no disappointment or confusion come Tuesday.

“Issues have arisen in the past for some of our clients where staff assume they have the rest of the afternoon off, when in fact they are required in the office”.

He also added, "There are plenty of complications regarding the consumption of alcohol and the risk of inappropriate behaviour, the disclosure of corporate information."

The solution isn't difficult, according to Hor. Just spend some time setting guidelines for all staff about whether or not they should come back to work, if alcohol can be consumed, and any other related topics you may think of.

Despite it been a Public Holiday in Victoria, employers there have raised concerns about the tendency for workers to call in sick on the Monday beforehand - giving them an extra long weekend.

While the majority of employees take a legitimate four-day weekend by applying for leave in advance, employers have also experienced a significant increase in unplanned absences or sickies on the day.

The impact of staff taking a ‘mass sick day’ on a business is significant in terms of financial costs and lost productivity. Where possible, employers should encourage staff to use up any stockpiled leave if they are planning on taking an extra-long weekend.

In addition, there are numerous tools available to help employers better manage leave and absence.  

Leave Slots are an innovative holiday planning feature available in the latest release of Mitrefinch’s Time and Attendance System. 

This new functionality enables managers and supervisors to limit how many employees can be off on a given day or time period (e.g. the Monday before Cup Day) - averting potential staffing shortfalls and ensuring you have sufficient staff on hand to meet demand.

Employees can view available Leave Slots online and they will be unable to request leave once the limit has been reached – hence HR won’t need to deal with multiple requests from staff on what days are available etc...

In addition, Absence Profiling, allows you to see who took a sick day, when, and if any particular pattern is forming. For example, you could check back to last year and see if there was a significant spike in absence on the Monday of Cup Week – and take appropriate action.

If you happen to work in an industry where staff are required to work on Cup Day, an automated Time and Attendance Software System can also take the stress out of payroll processing – by easily calculate overtime pay and public holiday penalties, and exporting this information direct to your external payroll application. 

For more information call 1300 884 831 or email sales@mitrefinch.com.au

Read more: 

Smart Company: Cup day blues legal expert warns businesses to get their work policies in order

mX Sydney: Race that stops nation if boss OK

Preparing for an Olympic Rise in Absenteeism

Aussie, Aussie, Aussie, Oi, Oi, Oi!

With the Olympics kicking off in just a few days time, HR professionals have been advised to prepare themselves for a potential increase in absenteeism. 

Think this sounds unlikely? Think again! As if absenteeism figures are anything similar to those recorded during the 2010 FIFA world cup in South Africa, organisations could see a 25% spike in unplanned absence. (Read: HC Online: “Wimbledon, Tour de France, Olympics equals spike in sickies”)

As such, planning ahead is advisable. NSW Business Chamber senior manager of public affairs Damian Kelly said managers could consider rostering staff differently in order to avoid an increase in absenteeism. “It may be the case that some employees may be able to work from home or alter their working hours.” (Read: More than half of employers to change working practices during the Olympics) 

Some businesses will also look to take advantage of the London Games by hosting team-building events and running down employee leave. 

According to Randstad, organisations may find it’s an ideal time to embrace the spirit of the sport, have fun and build employee morale through celebration and a culture of teamwork. 

“Get employees involved in a running or walking club, sweeps or provide TVs where they can have 15-minute breaks to watch highlights or replays,” suggests Paul Dundon, Managing Director of absentee management company Direct Health Solutions. 

Speaking to the Australian Financial Review, Australia Post, a sponsor of the Australian Olympic team, said it was sending some staff to London and providing TVs for other staff to watch some of the events. 

“If a major event is on, we will work with our staff to make appropriate arrangements so they can watch the event,” they said. 

Paul Nesbit from Macquarie University’s graduate school of management said managers should calculate how many staff were needed to maintain services. 

“Identify where people can take legitimate leave and encourage them to take it. Like at Christmas, some people are happy to work through and take time off during different periods,” Dr Nesbit said. 

How might an automated Time and Attendance System help?

A Time and Attendance system is a powerful Workforce Management tool for analysing employee attendance information and the associated costs.

By recording unplanned absences, holidays and paid parental leave, an automated Time and Attendance system provides you with a complete Absence Profile for an individual employee or group of employees for further analysis.

In addition, by measuring work absences an automated Time and Attendance system can identify how these absences impact the organisation's overall productivity, as well as highlighting possible trends (i.e.spike in unplanned absense levels the day after Australia Day or the UEFA Champions League Final ) – allowing you to plan ahead and be prepared next time around.

In-built employee scheduling and rostering capabilities also enable management to plan projected manpower and work schedules according to available resources, skills sets etc...

For more information please feel free to call 1300 884 831 (+61 2 8762 7888 outside Australia), email sales@mitrefinch.com.au or visit us online.

Read More: 

Australian Financial Review (AFR): “As flu hits and Games begin, get ready for more absentees” 

HC Online: “Wimbledon, Tour de France, Olympics equals spike in sickies”

With cold and flu season underway, is your business prepared for Winter Absenteeism?

With the arrival of Winter in the Southern Hemisphere, have you noticed an increase in the number of employees calling in sick?

Safeguard your business against Winter Absence

While we generally don’t get the sub zero temperatures experienced by our counterparts in the US and Europe, I'm sure i'm not the only one tempted to hit the snooze button and hide under the doona on these chilly mornings!

However, in addition to "illegimate sickies", the cooler weather also brings an increase in cases of genuine sickness, like colds and flus, which can directly impact a company’s bottom line.

According to research compiled by Kimberly-Clark Professional:

• It is estimated that the flu impairs a workers performance by between 20 and 40%
• On average 6.5 working days of productivity are lost per employee annually
• 10% of all illness related absenteeism is due to the flu

This unplanned absenteeism and drop in productivity, is a major concern for many organisations and employers must consider both the direct and indirect costs incurred when an employee is absent.

Organisations need to be proactive and plan in advance to safeguard their business from the effects of Winter Absenteeism.

Steps you can take to combat Winter Absence

If you can’t measure it, it’s pretty hard to manage it – as a first step, businesses need to establish an effective means of measuring and monitoring employee absence.

By effectively measuring absence and sickness in the workplace management can easily identify:

• How often a worker is absent
• How much working time has been lost
• If there is any particular pattern forming (i.e. a particular worker regularly calls in sick on a Friday morning)
• and Where absenteeism occurs the most (i.e. within a particular department, team)

Armed with this valuable information, management can assess the extent of their absenteeism issues and decide on the best means of tackling the problem.

How might an automated Time and Attendance System help?

A Time and Attendance system is a powerful Workforce Management tool for analysing employee attendance information and the associated costs.

By recording unplanned absences, holidays and paid parental leave, an automated Time and Attendance system provides you with a complete AbsenceProfile for an individual employee or group of employees for further analysis.

In addition, by measuring work absences an automated Time and Attendancesystem can identify how these absences impact the organisation's overall productivity, as well as identifying potential problem areas – allowing management to address any issues before they get out of hand.

In-built employee scheduling and rostering capabilities also enable management to plan projected manpower and work schedules according to available resources, skills sets etc...

For more information please feel free to call 1300 884 831 (+61 2 8762 7888 outside Australia), email sales@mitrefinch.com.au or visit us online.

Also see: Safeguard your organisation from Absenteeism Spike via the Australian Payroll Association website

Do falling staff sickness levels signal rise in presenteeism?

In the UK, employees are now taking fewer sick days off work than at any time since records began, new figures from the Office for National Statistics (ONS) have revealed.

However, while absenteeism rates appear to be falling, experts have warned that this could be creating another workforce management problem for employers - a rise in presenteeism – where staff come in to work even when they in ill health, which can ultimately affect their own and their organisation's performance. 

In Australia, the latest estimates put the price of absenteeism at $6bn annually, while the cost of presenteeism could be as high as $34bn, according to a new report by Medibank.

"Sickness absence is in the spotlight because it is something management can measure, putting individual managers under pressure to reduce the level of absenteeism among staff - but it leads to increased presenteeism, especially during a recession," Ksenia Zheltoukhova, a spokesperson for the Work Foundation, told the UK’s Guardian newspaper.

“Employers have the ability to reduce presenteeism rates, thereby improving productivity and, in the long-term, generate a positive impact on their business bottom line,” Dr Matthew Cullen from Medibank Health Solutions said. 

As such, to minimise negative effects to businesses, employers should take steps to make staff feel comfortable about taking time off when they are ill as part of their absence management strategies.

Medibank advise that investments need to be made in the health of staff, so that employers can reduce presenteeism rates, productivity and, in the long term, generate an overall positive impact on business.

For more info see “Time to get serious about presenteeism, it’s costing you $34bn” on HC Online.