While many organisations have already implemented time and attendance systems, scheduling and employee analytics, mobile applications can raise the bar for effective workforce management.
This is particularly timely considering a recent study by Citrix Online found that 47% of UK companies have seen an increase in workforce mobility over the last five years, largely due to increased availability of the required technology to send employees onto the road.
The increasing availability of devices and applications designed to enhance employee productivity on the go is also driving greater workforce flexibility.
Leslie Hand, research director for IDC Retail Insights, says “by leveraging a solution that integrates mobile technology with your scheduling solution, shift requests automatically follow your organisation’s defined business rules to identify and prioritise the list of possible workers,” she says. “Shifts are filled with the right employee for the job and you avoid the challenges that can result from having too few employees on a particular shift.”
Hand explains that the combined benefits can “lead to significant ROI” with “many retailers reporting full payback within 18 months [and] an integrated configurable workforce management system ultimately results in a lower total cost of ownership.”
Mitrefinch’s web-based time and attendance solution (MobileTMS) allows businesses to mobilise their workforce. Available as an iPhone App or deployed on other smart phones, WAP enabled mobiles, notebooks and laptops, MobileTMS further enhances productivity, improves workforce compliance while also increasing customer and employee satisfaction. In addition, integration with GPS technology and Job Costing facilitates real-time project tracking and analysis of employee activity from any location.
Additional Resources:
http://www.stores.org/stores-magazine-august-2010/phoning-it
http://wp.me/pV6fZ-2E
http://tinyurl.com/393qbly
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