Based near London’s Heathrow Airport, Hawker is a leading aircraft parts and repair company multinational organisation, serving a diverse international customer base which includes commercial airlines, air cargo operators, domestic government agencies and aircraft parts manufacturers.
In 2008, the decision was made to roll out Mitrefinch's integrated Time and Attendance and Access Control system for their 300 strong workforce, to overcome problems associated with unplanned absence, lateness and ‘Ghost clocking’. In addition, managers and supervisors were been swamped with vast amounts of time-consuming, paper-based employee administration.
The Mitrefinch Time Management System proved instantly effective: ‘lateness was reduced in many areas’ and Hawker staff grew to appreciate the obvious benefits of the Employee Self Service functionality offered by the system. Hawker’s IT Manager Colin Booth also appreciated the ‘excellent’ Mitrefinch hardware installation and the ‘efficient, professional’ Mitrefinch Support Helpdesk.
Two years on from the installation of the Mitrefinch systems, Colin Booth enthuses, “We now have a system that is easy to use and more accurate. The reports we have set up run efficiently and are easily modified when needed. The diary function in the HR Manager Module is very effective as it helps us remember important events which we were easily missed before and sends prompt reminders by email to managers”.
Colin adds that the Mitrefinch Time Management System has proved a success for Hawker, “With TMS we can instantly see who is in the building and on shift and with our various complicated shift patterns, the system helps us identify who is doing what at any point in time, making our life easier when we are arranging appointments or training events for employees. The introduction of Employee Self Service has been a great success – the system is transparent to enable employees to see what hours or overtime they have worked and the booking and recording of holiday balances is much more accurate - all of which have helped to reduce the amount of time managers spend on clock card queries”.
“Overall, the system has been well received and is now being used effectively by all. It has definitely helped us improve our processes and save us time. The Helpdesk remains extremely efficient and the onsite visits from the Mitrefinch consultant who helped us customise our system were invaluable.”
For more information you can read the original case study online here.
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